Frequently Asked Questions
Everything you need to know about your next tech upgrade.
What is the standard shipping time for orders?
We offer expedited shipping across the country. Standard orders usually arrive within 3-5 business days, while express options can deliver your tech within 24-48 hours.
Do your electronics come with a warranty?
Yes, all products purchased from Unplugged come with a minimum 12-month manufacturer warranty. We also offer extended protection plans for accidental damage at checkout.
What is your return policy for opened items?
We accept returns within 30 days of delivery. If the item has been opened, it must be returned with all original packaging, cables, and manuals for a full refund or exchange.
How can I track my package?
Once your order ships, you will receive an email with a unique tracking link. You can also monitor your delivery status directly through your Unplugged account dashboard.
Which payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and Google Pay. We also offer flexible financing options through Klarna and Affirm for higher-priced electronics.
Are your products brand new or refurbished?
Unless clearly labeled as 'Certified Refurbished' in the product title, all items on our store are brand new and factory-sealed.